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Special Notes

  • MyDS Center is now guarded against the vulnerability of Heartbleed Bug in OpenSSL, a popular software library used by most major Internet services, including MyDS Center. All MyDS Center servers have been patched and are safe to use.
  • There is no evidence that private customer data was accessed using this vulnerability, but as a precaution we are asking all of our customers to reset their MyDS passwords.
  • Due to the popularity of our DSM 5.0 release, and high volume of downloads, our support is currently behind normal schedule. As a result, our responses may be delayed 2-3 business days during this adjustment period. We apologize in advance and appreciate your patience.
  • Before submitting your ticket, we encourage that you search the Knowledge Base, Synology Official Wiki, or Synology Official Forum.
  • To avoid misunderstandings, please submit the form in English, 繁體中文, or 简体中文.

Personal Information

Type of Customer :
 
End User Distributor*
Company name :
Full name :
 
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Address :
Location :
 
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Telephone :
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Fax :
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Product Information/Question

Product :
 
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OS Version :
 
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Product Serial Number :
 
* Note

Find information :

In DSM: Home Button -> System Information

On the chassis: Serial number can be found on the bottom, rear side or upper case of the product.

Important: Please make sure your serial number and product model are correct.

Type of Usage :
 
For Business Use       For Personal Use*
Type of Message :
 
Report Security IssuesNeed Technical Support*
Category : *
Related hardware :

Refer to Compatibility List to learn more on our compatible devices.

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Client Operating System :
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Windows 8 Mac OS X 10.3
Mac OS X 10.4 Mac OS X 10.5
Mac OS X 10.6 Mac OS X 10.7
Mac OS X 10.8 Mac OS X 10.9
Other :
LAN Setting : DHCP Static IP
Screenshot/File Upload : (Max. 4MB)
Problem Explanation :
 
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Problem Reproduce Steps :
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