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Special Notes

  • MyDS Center is now guarded against the vulnerability of Heartbleed Bug in OpenSSL, a popular software library used by most major Internet services, including MyDS Center. All MyDS Center servers have been patched and are safe to use.
  • There is no evidence that private customer data was accessed using this vulnerability, but as a precaution we are asking all of our customers to reset their MyDS passwords.
  • Due to the popularity of our DSM 5.0 release, and high volume of downloads, our support is currently behind normal schedule. As a result, our responses may be delayed 2-3 business days during this adjustment period. We apologize in advance and appreciate your patience.
  • Before submitting your ticket, we encourage that you search the Knowledge Base, Synology Official Wiki, or Synology Official Forum.
  • To avoid misunderstandings, please submit the form in English, 繁體中文, or 简体中文.

Personal Information

Type of Customer :
End User Distributor*
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Product Information/Question

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* Note

Find information :

In DSM: Home Button -> System Information

On the chassis: Serial number can be found on the bottom, rear side or upper case of the product.

Important: Please make sure your serial number and product model are correct.

Type of Usage :
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Report Security IssuesNeed Technical Support*
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Related hardware :

Refer to Compatibility List to learn more on our compatible devices.

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